1. About REALES
REALES is a brand operated by an Australian sole trader. In this policy, “REALES”, “we”, “us” and “our” refer to the operator of the REALES brand and website.
We aim to handle personal information in accordance with applicable Australian privacy laws, including the Australian Privacy Principles where they apply.
2. Information we collect
Depending on how you use the website, we may collect:
- your email address when you request launch or product updates;
- survey responses about bottle sizes, future designs and your general location;
- an optional email address submitted with a survey response;
- communications you send to us; and
- basic technical information automatically produced when the website is accessed, such as request logs, browser type, device information and IP address.
We do not intentionally collect sensitive information through this website.
3. How we collect information
We collect information directly from you when you complete a form, submit the REALES survey or contact us. Our website and hosting providers may also automatically process limited technical information needed to deliver, secure and maintain the website.
4. How we use your information
We may use the information we collect to:
- notify you about the REALES launch, product availability and future releases;
- understand interest in bottle sizes, designs and locations;
- develop and improve our products, website and communications;
- respond to questions or requests;
- protect the website from misuse or security threats; and
- comply with legal obligations.
5. Marketing communications
We send launch or product updates only where you have provided your email for that purpose. You can unsubscribe at any time by using an unsubscribe option included in an email or by contacting us at hello@reales.au.
6. Sharing and service providers
We do not sell personal information. We may disclose limited information to providers that help us operate the website, store form responses, send communications or protect our systems. We may also disclose information where required by law, to protect legal rights, or as part of a future sale or restructure of the REALES business.
Some technology providers may process or store information outside Australia. Where applicable, we take reasonable steps to use reputable providers and safeguard the information entrusted to them.
7. Amazon and external websites
REALES products are intended to be sold through Amazon Australia. If you follow a link to Amazon, Instagram or another external website, that service will handle information under its own privacy policy. REALES does not control the privacy practices of external websites.
8. Storage, security and retention
We take reasonable steps to protect personal information from loss, misuse and unauthorised access. No online system can be guaranteed to be completely secure. We retain information only for as long as reasonably required for the purposes described in this policy, or as required by law, and then delete or de-identify it where appropriate.
9. Cookies and similar technologies
The website may use essential technical storage or similar technologies needed for security and basic functionality. If we introduce analytics or advertising technologies in the future, we will update this policy and provide any notice or choice required by applicable law.
10. Access, correction and complaints
You may ask to access, correct or delete personal information we hold about you. You may also raise a privacy concern by emailing hello@reales.au. We may need to verify your identity before completing a request and will respond within a reasonable time.
11. Changes and contact
We may update this policy as REALES, its website or its service providers change. The latest version will always appear on this page with its effective date.
Privacy enquiries can be sent to hello@reales.au.